FAQ
01
How long does shipping take?
Decks are normally shipped within 1-2 days after an order is placed and take about 3-5 days to arrive for US residents. Shipping outside of the US can take 2-4 weeks.
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*Graphic deck are sometimes made to order. I apply the graphic to the specific decks size and shape after the order is placed. This saves on having excessive inventory.
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*Handboard Completes do run out but are quickly replenished. Sometimes there may be a small wait as we are restocking.
02
No Returns
No Returns. Especially on indecisive purchases.
We will replace any defective new parts.
04
Coupons?
Coupons can not be used in retrospect. Please be sure to use at time of original transaction.
03
How long does a custom deck take to make?
Custom decks usually take about 5-7 days to make. Reason being 24 hours for pressing. Another day for shaping/drilling/sanding. Lacquering takes awhile too because we sand between each coat for a super sleek deck!
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But with the wait comes an amazing final product.
05
Can You Sponsor Me?
Not at this time, we will choose more team riders when the time is right.
06
Lost Packages and bad addresses
Packages with incorrect/old addresses are not redemptionfb.com's responsibility to replace if delivered to the wrong location. Your shipping address is the customers responsibility to confirm at the time of order.